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Last Updated: 01-03-2026

Welcome to the Mubasher Trade mobile application (the “App”). Please read these Terms & Conditions (“Terms”) carefully before using the App or any services provided through it. By accessing or using the App, creating an account, or placing orders through the App, you confirm that you have read, understood, and agree to be bound by these Terms, together with the Privacy Policy and any applicable laws, regulations, and market rules.

If you do not agree, please do not use the App.

1) Definitions

For the purposes of these Terms:

• Broker / Company: Mubasher for Securities & Bonds (L.L.C.) (Arabic: شركة مباشر لتداول الأوراق المالية والسندات (ش.م.م)) — established under Egyptian Capital Market Law No. 95 of 1992 and its executive regulations, licensed to conduct brokerage activity under license no. 421, with registered address: 22A Anwar El-Mofty St., Tiba 2000 Administrative Building, Nasr City, Cairo, Egypt.
• Custodian (In-House): Mubasher Capital Holding for Financial Investments (an Egyptian joint stock company) — Commercial Register No. 420800 Cairo, licensed as a custodian by the Egyptian Financial Regulatory Authority (FRA), with registered address: 22A Anwar El-Mofty St., Tiba 2000 Administrative Building, Nasr City, Cairo, Egypt.
• User / Client: Any person who accesses or uses the App or services through it.
• Services: Features and investment services made available through the App (subject to eligibility), including but not limited to: placing real buy/sell orders, account viewing, internal transfers, subscription/redemption of mutual funds, and (where enabled) higher-risk services such as margin financing and/or intra-day trading.

2) Scope of the App and Contractual Framework

The App is a digital channel enabling access to services linked to your account with the Broker, including placing actual orders and performing certain account operations subject to regulatory requirements.

These Terms supplement (and do not replace) the signed agreements and contractual documents between the relevant parties. In the event of conflict, the signed agreements and applicable regulatory rules prevail to the extent of the conflict.

3) Eligibility and Account Setup

• You must be legally eligible to trade/invest and to use the Services under applicable laws and regulations.
• Certain Services may require additional eligibility checks, KYC/AML procedures, or additional documentation.
• The Company may accept, reject, suspend, restrict, or terminate onboarding and/or Services where required by regulations, compliance policies, risk controls, or operational considerations.

4) Accuracy of Information and Updates

• You are responsible for ensuring that all personal, financial, and contact information you provide is accurate, complete, and up to date (including phone number, email, address, bank details, employment/source of funds, etc.).
• Failure to update your information may result in delayed/failed transactions, inability to access the App, or service restrictions.

5) Account Security

• You are responsible for maintaining the confidentiality of your login credentials and any verification codes (including OTPs), and for all actions performed through your account.
• The App may support security features such as password changes, two-factor authentication (2FA), and biometric login (if supported by your device and enabled).
• If you suspect unauthorized access, you must notify Customer Support immediately using the official channels in Section 20.

6) Password Reset

If you forget your password, use the App's "Forgot Password" flow. The process may include:

• entering your registered account details;
• receiving an OTP via the registered channel; and
• setting a new password.

Security steps may be updated from time to time to enhance protection and comply with regulatory expectations.

7) Orders, Executions, and Market Conditions

• Orders submitted through the App are subject to market rules, trading hours, validation rules, price limits, and applicable regulatory controls.
• Execution depends on market conditions, liquidity, and technical and operational factors; an order submission does not guarantee execution.
• Trading may be affected by market halts, corporate actions, exceptional volatility, regulatory interventions, or system/telecom disruptions.
• You are responsible for reviewing order details before confirmation and for monitoring the status of submitted orders.

8) Internal Transfers

Where enabled for your account, the App may allow internal transfers between eligible sub-accounts (e.g., Equities ↔ Funds) subject to settlement status, regulatory rules, and internal controls. Transfer availability and timing may vary.

9) Deposits and Withdrawals

• Deposits and withdrawals are subject to applicable banking rules, AML/CFT requirements, and compliance checks.
• Transactions may be delayed, rejected, or held for review where required by law, compliance policies, or if the source/destination of funds cannot be sufficiently validated.

10) Fees, Commissions, and Market Charges

• Fees and commissions are governed by the Company's applicable fee schedule and the signed agreements, and may include third-party and market charges (e.g., exchange, clearing, central depository, stamps/taxes, protection funds, etc.), where applicable.
• Some fees may be subject to minimums/maximums according to applicable rules or internal policy.
• The Company may amend fees in accordance with the signed agreements and applicable rules, and will notify you through available channels where required.

11) Higher-Risk Services and Risk Disclosure

Certain Services involve higher risk and may result in significant losses, and may not be appropriate for all investors. Where enabled, this may include:

• Margin Financing (Margin Trading)
• Intra-Day / Trading
• Mutual funds subscription/redemption (market and liquidity risks may still apply)
• Any other services classified as high risk under applicable rules

By using the Services, you acknowledge that:

• Investments in securities involve risk and can result in partial or total loss of capital.
• Past performance is not indicative of future results.
• Market volatility, trading halts, technical failures, and connectivity issues may prevent you from placing, modifying, or cancelling orders in a timely manner.
• You are solely responsible for your investment decisions and for ensuring any product/service is suitable for your objectives and risk tolerance.

12) Research, Content, and Educational Materials

• The App may display research, market data, news, analysis, or educational content.
• Such content is for informational purposes only and does not constitute personalized investment advice or a guarantee of outcomes.
• You remain responsible for evaluating any decision you make.

13) Custody Arrangements and Client Choice

• Custody may be provided through the in-house custodian named above, subject to applicable agreements and operational arrangements.
• You may choose to deal with an external custodian of your preference. Any such engagement is undertaken by you and under your responsibility, subject to market rules and operational feasibility.

14) Privacy and Data Protection

Your information is handled in accordance with the Privacy Policy available in the App. We do not sell your personal data. We may share necessary data with regulators, market infrastructure entities, and service providers where required to provide the Services, execute transactions, manage risk, and comply with applicable laws.

15) Communications and Notifications

• You agree that the Company may communicate with you using the contact details you provided (including in-App notifications, email, SMS, or calls), subject to applicable rules.
• You are responsible for ensuring your contact details remain accurate and accessible.

16) Suspension, Restrictions, and Termination

The Company may restrict, suspend, or terminate your access to the App or Services (in whole or in part) where:

• required by law, regulators, or market rules;
• necessary for AML/CFT, sanctions, fraud prevention, or security reasons;
• you breach these Terms or relevant agreements; or
• there are operational, technical, or risk-management reasons.

17) Limitation of Liability

• The Company is not responsible for losses arising from your investment decisions or general market movements.
• The Company is not liable for failures caused by events beyond reasonable control (including telecom outages, internet disruptions, device issues, third-party failures, market infrastructure interruptions), while it will use reasonable efforts to maintain continuity.
• Nothing in these Terms excludes liability that cannot be excluded under applicable law.

18) Dispute Resolution

Disputes and complaints shall be handled in accordance with the signed agreements between the relevant parties and applicable regulatory requirements.

19) Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date will be changed accordingly. Continued use of the App after the updated Terms become effective constitutes your acceptance of the updated Terms.

20) Contact and Support

For customer support and inquiries:

• Email: cs@mubasher.net
• Hotline: 16699
• Address: 22A Anwar El-Mofty St., Tiba 2000 Administrative Building, Nasr City, Cairo, Egypt